Returns & Warranty

Your Consumer Guarantees Act rights

The Consumer Guarantees Act 1993 gives you rights that no policy on this page can reduce. If the snare is faulty, not as described, or not fit for the purpose we told you it was, you are entitled to a remedy for a reasonable time from purchase — not just the periods below. Contact us promptly if you have a problem. Everything that follows is in addition to the CGA, not instead of it.

Change of mind (voluntary)

Because each snare is made to order, we ask that you cancel within 3 days of your order confirmation if you change your mind. If your custom build has not yet started, we will refund the purchase price in full.

• Email hello@idrumdynamics.co.nz as soon as you decide. If the build is already underway we will work with you, but a full refund may not be possible once materials have been committed.
• This voluntary change-of-mind window does not affect your rights under the Consumer Guarantees Act for faulty or misdescribed goods.

Warranty (in addition to CGA)

Every snare carries a 24-month warranty from the date of delivery against defects in materials and workmanship, including the trigger assembly, wiring and output jack. This warranty is in addition to your Consumer Guarantees Act rights, which may last longer.

What it covers

• Trigger failure, intermittent triggering or a dead zone not caused by damage.
• Failure of the output jack or internal wiring.
• Structural failure of the shell, hoops or lugs under normal playing.
• Foam cylinder compression that measurably changes response within the term.

What it doesn't cover

• The mesh head, which is a consumable and wears with playing.
• Cosmetic marks, dents and finish wear from ordinary use, transport or gigging.
• Damage from misuse, accidents, liquid spills, extreme humidity, drops, or transport by a third party after delivery.
• Modification, disassembly of the trigger chassis, or repair by anyone else.
• Module settings — we will help you dial it in, but that is support, not a fault.

How to make a warranty claim

Email hello@idrumdynamics.co.nz with your order reference, a description of the problem and — if you can — a short video or photo of it happening. Most trigger complaints turn out to be a module setting we can fix in one message. If it is a genuine fault covered by the warranty, we will repair or replace it and cover freight both ways.

If something is faulty

Contact us promptly if the snare is faulty, not as described, or does not work as it should. Under the Consumer Guarantees Act 1993 you are entitled to a repair, replacement or refund for a reasonable time from purchase — not just the warranty period above. We will work with you to fix the problem.

Damaged on arrival

Photograph the packaging before opening it and contact us the same day. See Shipping & Delivery.

Questions

Talk to us via the contact form — iDrum Dynamics is a small workshop, and we would rather sort a problem out than argue about it.